Our Terms of Sale
The GTCs below are applicable to Germany, Metropolitan France and abroad. They regulate all sales of orders and services between Ariana Cook and its customers.
It is not possible to scale down the number of attendees once the quote is confirmed, and at the latest 7 (seven) days before the date of the event.
In the case of an increase of the number of attendees, the customer is required to inform Ariana Cook no later than 2 (two) working days before the date of the event. The pricing of the service will be increased according to the price per person agreed.
In the case of an extension of the event of more than one hour compared to the agreed duration, the customer will be billed a supplement of €15 per hour and per present employee.
PROPERTY OF THE MERCHANDISE
Any sale of service by Ariana Cook is subject to a retention of title. Any product not consumed during an event cannot be taken away or stored on site and therefore belongs to the service provider company Ariana Cook.
DELIVERY & TAKEAWAY
The payment is required before, after or at the moment of delivery, in agreement with Ariana Cook.
Ariana Cook declines all responsibility for delays, damages or loss in deliveries after the products have been delivered to the customer.
The customer can choose the takeaway option. In this case, a handover date and time will be decided when placing the order. The goods will be handed over at the entrance of the French Embassy.
CHANGE OF QUOTATION
Any modification of an agreement by the customer after his confirmation of the quote can only be taken into account by the company Ariana Cook under two conditions. 1. The modification encounters no obstacle nor technical or temporal constraint. 2. The modification is received in writing at the latest 10 (ten) working days before the date of the service. Any modification occurring after these delays may result in additional costs that will be indicated to the customer, who must accept or refuse in full knowledge of the facts.
Once the quote is confirmed, any cancellation of order or service by the customer is liable and obliges him to compensate Ariana Cook for any lost profits as well as any costs already incurred; up to 50% of the amount of the quote as soon as it is confirmed, and up to 100% of the amount no later than 15 (fifteen) working days before the service is provided.
In case of damages, spoiled or missing items, notify the company Ariana Cook as soon as possible within 2 (two) working days after receipt of the goods. The customer will have to prove the cause of his claims concerning the goods, and after studying these claims, the company Ariana Cook may subject to an express and prior agreement, replace, exchange the goods or issue a credit. In the case of non‐compliance with these conditions, the delivery will be considered as compliant and will in no case be refunded or compensated by Ariana Cook.
Prices indicated exclude VAT for professional customers, and include VAT for private customers.
Any invoice amount must be paid at the latest 3 (three) working days before the date of the service for all customers excluding government institutions. If Ariana Cook has not received from the customer, at this date, any payment or dispute related to the invoice, Ariana Cook reserves the right to increase the invoice amount by €5.00 per day of delay per reminder letter as damage.
Any invoice amount must be paid in cash or by bank transfer to Ariana Cook:
IBAN: DE 38 1007 0024 0089 4899 00
JURISDICTION AND APPLICABLE LAW
The interpretation and execution of these terms of sale, as well as all acts subsequent hereto or a consequence hereof, will be subject to German law. In the event of disputes and of whatever nature, the jurisdiction will be given to the competent court of Berlin where the company Ariana Cook’s headquarters are located.